Claim Representative (81 - 88)
Claim Supervisor (88 - 91)
Claim Superintendent (91 - 93)

Agency Assistant

California License #2B56654 (effective 10-12-95)

Since 1998, I have completed the following:
• Handle large complex mold, property, liability and commercial claims.
• Supervise independent claim adjusters and clerical staff.
• Co-Founder of an Insurance Claims Service Corporation specializing in property, casualty, commercial, litigation support and expert testimony.
• Completed Re-Inspections of closed claims to insure quality.
• Provided training in contract interpretations, field inspections, writing estimates, using Xactware products, and customer service.
• Created systematic customs and procedures for independent field inspections with Mold claims.
• Provided litigation support and consulting services to both plaintiff and defense attorneys.
• Testified as expert witness in Bodily Injury and Mold Litigation.
• Provided continuing education through public speaking at Northern California Insurance Adjusters Association, Mt. Diablo Property Association, East Bay Adjusters Association and Sacramento Property Adjusters Association.
• Binding arbitrator for class action lawsuit involving profit and overhead payments.

• Consistently met or exceeded company goals.
• Counseled subordinates in professional, educational and personal matters.
• Delivered oral and written presentations for Claim Employees, Associations of Property Managers, and Condominium Board of Director.
• Demonstrated effective presentations skills.
• Demonstrated skillful communications and negotiation skills.
• Directed and managed staff of claim supervisors and claim professionals.
• Demonstrated superior knowledge of Casualty & Property Claims, Building Defect Litigation and all aspects of Contamination Coverage and Clean up Coverage's.
• Experience in Deposition and trial testimony.
• Utilized as one of the most knowledgeable claim professionals at State Farm for court testimony.
• Demonstrated good Public Relations with customers and elected officials.

Supervisor

• Applied knowledge of Insurance Contract Analysis, Building Repairs and Tort Injuries.
• Demonstrated effective leadership and encouraged team concepts.
• Excellent track record of Quality Customer Service.
• Maintained high standards of excellence.

• Acted as liaison between agents, underwriters and data processing.
• Applied knowledge of Accounting Concepts.
• Created and presented training on new Automated Accounting System.
• Identified problems, diagnosed cause and determined corrective actions.
• Maintained high standards of excellence.
• Supervised employees, scheduled work hours, resolved conflicts and determined salaries.

• B.A. Business Management
State Farm Training 1981-1997
• 1981 Basic Claim School State Farm Insurance
• 1982 Advanced Claim School State Farm Insurance
• 1983 Vale School of Estimatics, Vale Technologies
• 1984 Law for The Claim Person
• 1987 Insurance Claim Management School, State Farm Insurance
• California: 2D725583 Expiration 05/31/2004
   • 2D725583 Qualified Manager Effective 01/08/2003

Mt. Diablo Property Association

• UM Auto Closed Head Injury
• UM Auto Policy Limits
• Commercial UM Quad Injuries
• Primary Insurance vs. Excess Insurance
• Slip & Fall 7 Million Dollar Injury
• Elder Abuse Injuries
• Property Insurance Denial
• Property Insurance line of Sight
• Mold

References available upon request.